Human Relations current issue

Bringing avoidance and anxiety to the job: Attachment style and instrumental helping behavior among co-workers

Geller, D., Bamberger, P. — Fri, 20 Nov 2009 04:01:44 PST

While social psychologists have widely explored the link between adult attachment styles and interpersonal relating behaviors such as caregiving in intimate relationships, organizational researchers have yet to examine the generalizability of such findings to employee interrelating behaviors at work. Addressing this gap in the research, we extend attachment theory (Bowlby, 1969) to the work context in order to generate and test hypotheses regarding the way in which helping behavior may be explained on the basis of the help provider’s level of attachment anxiety and avoidance. Data collected from 320 call center employees of a large Israeli telecommunications company suggest that while attachment anxiety is inversely associated with instrumental helping, it also attenuates the inverse effects of attachment avoidance on such helping. Theoretical and practical implications are discussed.

Multiple organizational identities and legitimacy: The rhetoric of police websites

Sillince, J. A.A., Brown, A. D. — Fri, 20 Nov 2009 04:01:45 PST

This article analyses how multiple organizational identities are constructed through rhetoric to maintain and enhance the legitimacy claims made by organizations. Our theorizing is founded on an investigation of the 43 geographically based English and Welsh constabularies. The research contribution of our study is threefold. First, we show that officially sanctioned web-based organizational identity claims are multiple and discuss their implications for identity theory. Second, we consider how these multiple identity claims are constituted using particular rhetorical strategies. Third, we argue that the multiple identity claims constituted aspects of constabularies’ selfpresentation strategies by which they attempted to exert control over stakeholders’ perceptions and establish pragmatic, cognitive and moral claims to legitimacy. This is contrary to some previous research that has suggested that organizations seek to reconcile or redefine multiple claims, and that has ignored them as a resource for satisfying sceptical audiences. The principal argument we make is that organizational identities are often multiple, are phrased using specific rhetorical schemes, and that identity multiplicity supports claims for legitimacy.

Person-career fit and employee outcomes among research and development professionals

Cha, J., Kim, Y., Kim, T.-Y. — Fri, 20 Nov 2009 04:01:45 PST

This study aims to examine the effects of person-career (PC) fit on employee outcomes. It is based on a sample of 1128 research and development (R&D) professionals and 222 project managers in 15 South Korean organizations. The results revealed that a managerial PC fit has a curvilinear relationship with job satisfaction and organizational commitment, and a technical PC fit has a curvilinear relationship with job satisfaction. For example, job satisfaction increased as career orientation increased toward career development opportunities, then decreased when career development opportunities exceeded career orientation. In addition, as expected, job satisfaction and organizational commitment are higher when career orientation and career development opportunities are both high rather than low. For work performance, contributions to organizations increased as managerial career orientations increased toward managerial career opportunities, then decreased when managerial career opportunities exceeded managerial career orientation.

'Girls' working together without 'teams': How to avoid the colonization of management language

Learmonth, M. — Fri, 20 Nov 2009 04:01:45 PST

Many of us increasingly experience our personal and working lives through a range of categories and classifications that have come to be strongly associated with the formal management of organizations, the effect of which has been explained as a subtle colonization of our minds and imaginations. This article presents insights from an organizational ethnography based in a UK hospital’s medical records library where participants rarely used management discourses, the only managerial terms they used at all being teams and teamwork, and then mostly by way of parody, while strongly preferring an alternative collective identity, the girls. This article therefore illustrates and analyses how these workers shunned, if not entirely avoided, management language’s colonizing incursions.

Review article: Low-wage work in high-income countries: Labor-market institutions and business strategy in the US and Europe

Appelbaum, E., Schmitt, J. — Fri, 20 Nov 2009 04:01:45 PST

This article provides an overview of low-wage occupations in five industries (nursing assistants and cleaners in hospitals, cashiers and stock/sales clerks in food and electronics retail trade, process operatives in meat processing and confectionary, housekeepers in hotels, and in-coming sales/service operators in call centers) in six countries (Denmark, France, Germany, Netherlands, United Kingdom, and the United States), based on a large-scale, multi-year research project funded and coordinated by the Russell Sage Foundation in New York. Low-wage work varies substantially both across and within countries, with large increases in the 1980s and 1990s in the Netherlands and the UK and, since the mid-1990s, in Germany. The US has the highest incidence of low-wage work, with Germany close behind. Denmark and France have much less low-wage work. Institutions (and their deterioration) play a large role in explaining these and other differences.

Human Relations special issue call for papers: Sensemaking, organising and storytelling

Colville, I., Brown, A. D., Pye, A. — Fri, 20 Nov 2009 04:01:45 PST

Human Relations Reviewer of the Year Award 2009 and thanks to our reviewers

Fri, 20 Nov 2009 04:01:45 PST