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Human Relations
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Organizational commitment and the well-being of temporary agency workers: A longitudinal study

Nathalie Galais

Department of Organizational and Social Psychology at the University of Erlangen-Nuremberg, nathalie.galais{at}wiso.uni-erlangen.de

Klaus Moser

University of Erlangen-Nuremberg, klaus.moser{at}wiso.uni-erlangen.de

Previous research found that organizational commitment is positively related to employee well-being. However, in the current age of contingent work, transitions, and `protean careers', the advisability of commitment is questionable. Therefore, we analyzed the role of organizational commitment in one paradigmatic area of contingent work arrangements: temporary agency work. In contrast to standard workers, temporary agency workers have to deal with two organizations: the temporary agency and client organization. Results revealed an ambivalent role of organizational commitment for temporary workers. Cross-sectional commitment towards the client organization had positive effects on workers' well-being, whereas commitment towards the agency had no effects. However, longitudinal analyses revealed that commitment to the client was detrimental to workers' well-being when they experienced reassignment to another client. In sum, we found beneficial and dysfunctional effects of organizational commitment on well-being, which suggest the reconsideration of the role of organizational commitment for individuals in unstable work arrangements.

Key Words: contingent work • organizational commitment • temporary agency work • transitions

Human Relations, Vol. 62, No. 4, 589-620 (2009)
DOI: 10.1177/0018726708101991


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