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Human Relations
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Shared work values and team member effectiveness: The mediation of trustfulness and trustworthiness

Li-Fang Chou

Department of Business Administration and the Graduate Institute of Leadership, Yuan Ze University, rhonda-chou{at}saturn.yzu.edu.tw

An-Chih Wang

Department of Psychology, National Taiwan University, andrew.az{at}gmail.com

Ting-Yu Wang

Department of Psychology, National Taiwan University, u9430095{at}apple.cmu.edu.tw

Min-Ping Huang

Department of Business Administration and the Graduate Institute of Leadership, Yuan Ze University, minping{at}saturn.yzu.edu.tw

Bor-Shiuan Cheng

Department of Psychology at National Taiwan University, chengbor{at}ntu.edu.tw

Using a sample of 411 members and their respective leaders from 72 Taiwanese corporate teams, we conducted a cross-level study and found that 1) teammates' shared work values were positively related to team member performance and satisfaction with cooperation; 2) trustworthiness, or how a member was trusted by his or her teammates, mediated the relationship between shared work values and team member performance; and 3) trustfulness, or how a member trusted his or her teammates, mediated the relationship between shared work values and satisfaction with cooperation. Results provided support for the shared mental model theory and the directional nature of interpersonal trust.

Key Words: interpersonal trust • shared work values • team dynamics • team member effectiveness • trustfulness • trustworthiness

Human Relations, Vol. 61, No. 12, 1713-1742 (2008)
DOI: 10.1177/0018726708098083
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