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Human Relations
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The Organizational Benefits of Teams

Linda I. Glassop

lglassop{at}optusnet.com.au

This study presents an analysis of the benefits of two team structures - quality circles and self-managing work groups - for Australian work organizations utilizing the Australian Workplace Industrial Relations Survey for 1995. The analysis indicates that firms with team structures have higher labor productivity, a flatter management structure and reduced employee turnover. The presence of team structures in Australian firms indicates a decrease in industrial harmony. The findings were inconclusive regarding absenteeism and profitability.

Key Words: industrial harmony • productivity • quality circles • self-managing work groups • teams

Human Relations, Vol. 55, No. 2, 225-249 (2002)
DOI: 10.1177/0018726702055002184
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