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Human Relations
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Organizational Culture in High Reliability Organizations: An Extension

Rochelle Lee Klein

Gregory A. Bigley

Graduate School of Management, University of California, Irvine.

Karlene H. Roberts

Walter A. Haas School of Business, University of California at Berkeley, 350 Barrows Hall, Berkeley, California 94720.

This paper compares organization culture assessments in two high reliability organizations (HROs) with each other, with similar assessments done in other HROs, and with assessments done in other kinds of organizations. It then assesses the consistency of the culture assessments in the two HROs reported here with the theoretical typology of HROs offered by Schulman, and compares the relationship of culture norms to attitudes and role perceptions found in this research with similar relationships found in the HROs. Finally, the paper provides field data from the two organizations reported on here that support Schulman's model.

Key Words: high reliability organizations (HROs) • organizational culture • attitudes • norms • air traffic control • nuclear power plants

Human Relations, Vol. 48, No. 7, 771-793 (1995)
DOI: 10.1177/001872679504800703


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