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The Impact of New Office Information Technology on Job Quality of Female and Male Employees

College of Commerce, University of Saskatchewan, Saskatoon, Saskatchewan, S7N OWO Canada.

Using data from a study of 114 Canadian companies conducted in 1990/91, this paper assesses the impact of new information technology on the job quality of white-collar workers. Results indicated that while both female and male employees experienced significant increases in job quality subsequent to the introduction of new IT, females experienced significantly larger increases than males. This occurred because clerical and secretarial employees experienced much larger increases in job quality than did professional/technical employees or managerial employees.

Key Words: information technology • job quality • motivating potential

Human Relations, Vol. 46, No. 8, 939-961 (1993)
DOI: 10.1177/001872679304600803


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