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Job Satisfaction and Organizational Commitment in Relation to Work Performance and Turnover Intentions

Lynn McFarlane Shore

Georgia State University

Harry J. Martin

Cleveland State University

The differential associations that job satisfaction and organizational commitment have with job performance and turnover intentions were studied in a sample of bank tellers and hospital professionals. Results showed that organizational commitment was more strongly related than job satisfaction with turnover intentions for the tellers, but not for the professionals. Job satisfaction was related more strongly than organizational commitment with supervisory ratings of performance for both samples. The findings suggest that specific job attitudes are more closely associated with task-related out-comes such as performance ratings, whereas global organizational attitudes are more closely associated with organization-related outcomes like turnover intentions.

Human Relations, Vol. 42, No. 7, 625-638 (1989)
DOI: 10.1177/001872678904200705
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