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Upward Information Flow in Organizations: Review and Conceptual Analysis

Michael J. Glauser

University of Petroleum and Minerals, Dhahran, Saudi Arabia

This paper reviews the upward communication literature and identifies factors which facilitate or impede upward information flow in organizations. Studies are classified into the following categories: (1) subordinate characteristics, (2) superior characteristics, (3) the superior/subordinate relationship, (4) message characteristics, and (5) structural characteristics. A model is presented to summarize factors associated with the frequency, accuracy, and utility of upward communication. The model is integrated into a broader information processing framework which emphasizes the role of upward communication in managerial and unit effectiveness. A number of directions for future research on upward information flow are suggested.

Human Relations, Vol. 37, No. 8, 613-643 (1984)
DOI: 10.1177/001872678403700804
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